Solutions for Non-UK Based Companies

The UK and European markets can be quite similar to the American market, and what sells in the USA often sells over here too.

Therefore it is no wonder so many American business are looking to market their mail order products in Europe too, but the distance can be a major barrier to success.

Do these problems sound familiar?

• Getting customers from the UK and Europe to buy from you is hard when they have to pay high shipping prices.

• The time delays caused by mailing across the Atlantic stop customers buying from you because they want their order sooner.

• Dealing with returns is difficult, how do customers get unwanted, damaged, or unsuitable orders back to you?

• Customer service is hard to manage because of the time differences between the USA and Europe, which can be up to 10 hours.

The solution: Find a UK based international order fulfillment specialist!
Sharing language and similar cultures makes the UK the obvious choice for American companies looking to find a suitable mail order fulfillment partner in Europe. The UK is also the market most similar to the USA so is likely to prove the most profitable, another reason to base European operation in the UK.

Why BTB Mailflight?
There are several reasons BTB Mailflight is the perfect fulfillment partner for American companies.

• Low UK and European postage and courier prices
  We can help you expand your mail order business in the UK, across Europe, and beyond as we provide some of the lowest postage and courier prices available, along with our low cost storage and pick and pack services.
• We already work with many American businesses
  BTB Mailflight works with a number of American businesses, from direct marketing and fulfillment companies, to end clients fulfilling products, healthcare supplements, literature etc.
• We are experienced in American marketing programs such as Continuity Marketing and Infomercials
  Through our experience of working on many American marketing programs we have a good understanding of what is required. Examples include:
  • Continuity programs
  • Infomercials
  • Supplement order fulfilment
     
• We will speak with you during your office hours
  Our Business Development Team are used to dealing with the time difference so if you would like to find out more please send an email to info@btbmf.co.uk including your phone number and one of the team will call you from home during your working hours.
• We are proactively developing partnerships with American businesses
  Our commitment to working with American businesses for the long-term was demonstrated by our involvement at the recent ERA D2C Convention held at the Paris Hotel in Las Vegas.
• Assistance setting up in the UK
  For international businesses looking to set up a mail order business in the UK we are able to provide guidance, this includes:
  • Import assistance
  • Tax guidance
  • Links to banks
  • Recommended accountants and solicitors

We have produced a brief 'Guide to getting set up to operate in the EU' which is available on request.

More about our order fulfilment and distribution services or contact us for more information.

We can be your European fulfilment hub
The UK is well known as one of Europe's centres for international distribution, with sophisticated services and a wide range of postal options. The UK is also a major market for European businesses so establishing a fulfilment hub within the UK makes a lot of sense. It will mean that sending your UK customers their orders can be done quickly and at a low cost, and handling returns is simple. Also we have a UK contact centre so we can speak to your UK customers in their own language.

As well as fulfilling orders to your UK customers BTB Mailflight is also ideally placed to handle your orders that need to be fulfilled across Europe and beyond. As we are part of Europe's second largest postal group it's hardly surprising many companies looking for fulfillment partner to despatch mail across Europe and beyond come to us.

Examples of how we help businesses across Europe:

• We work with European mail order companies selling into the UK and European markets.

• We handle brochure requests for a tourism board, fulfilling brochure requests from prospective holidaymakers in the UK and a dozen European countries.

• We fulfil orders for perfume samples form a prestigious European brand. These samples are sent across Europe and to Australia.

Surprisingly it can sometimes even be cheaper to mail from the UK using BTB Mailflight than mailing from within country, or from a neighbouring country!

The UK is an important market for many international businesses, and we can provide two options for businesses based overseas to mail into the UK.

Option 1 - Produce your mail locally
If you prefer to produce your mail locally so you remain in complete control of the printing and fulfilment processes then you can. As long as your mailing house is able to follow our instructions and print our Postal Paid Indicia and then bulk ship the mail to us.

We handle unsorted and pre-sorted mail coming into Heathrow, consolidate this mail, undertake the necessary administration, and utilise either our Royal Mail account or our DownStream Access solution.

Option 2 - Produce your mail in the UK
We can manage the printing, fulfilment, sorting and postage of your complete campaign, you simply need to send us the print ready artwork and the mailing list (or we can help you source your mailing list too!). Using BTB Mailflight to produce your mail instead of bulk shipping your UK mailings to us can: 

• Reduce costs

• Improve delivery times

• Reduce hassle

Also we provide local knowledge, and print and data services as well as fulfilment.

Looking for the leading source of UK mailing lists?
If you already know the sort of data you want and you simply want to get quick counts and quotes then this is the website for you: http://marketingfile.com/btbmf

MarketingFile provides direct marketing data and services to thousands of customers in the UK and Europe with:

• Instant access to 48m business records and 160m consumer records.

• Many lists already filtered for specific types of client, sector etc.

• No minimum order quantities

• Free counts and no hidden charges.

• Address, email, telephone and fax data

• Download purchased data today.

• DMA accredited.

BTB Mailflight is part of the La Poste Group, the world’s third largest postal and fulfilment group, here are some key facts about the La Poste Group:

• La Poste is Europe’s second largest postal operator, and the world’s third largest

• La Poste Group’s total turnover rose by 3.8% in 2007 to reach 20,819 million euros, representing 3% growth.

• 1.3 billion euro profit in 2007.

• Most trusted brand in France.

• Members of International Post Corporation (IPC).

• Proactive expansion plans worldwide i.e. they own:

  • Brokers Worldwide in USA,

  • BTB Mailflight in UK

  • Denkhaus in Germany/Benelux

  • Deutsche Paket Dienst (DPD) in Germany and UK

  • Sofipost in Italy

  • Docapost gloabally

• As well as their own facilities they also have strategic alliances in many other countries worldwide too.