Integrating your website / websites with our stock management and order fulfilment system is quite straightforward and we have a team of in-house software developers to work with you and your web developer.
Orders acquisition from your website can be automated by 3 methods, and as well as receiving data feeds or files directly from you (your website or multiple websites) we can also integrate with other website stores such as Amazon. We also have our contact centre where we can process orders over the phone, and postal orders so our solution is not just limited to ecommerce fulfilment.
Your customers can track their orders online, and stock information can be kept uptodate.
Our stock management system can provide live information to keep your website stock position accurate, and order tracking information can be provided automatically so your customers can track their orders online.
The brief descriptions below illustrate our website order acquisition processes.
Scheduled service [full automation]
This method involves no human interface, for this we have SSIS for Integrated Services to automate order intake from external client sites at scheduled times of the day. We will provide our XML template.
Online real time [full automation]
This method involves no human interface, clients integrate our existing Webservice to their system so we receive orders in real-time and they can check real-time information, send out real-time despatch confirmation emails to customers etc. We will provide our XML template.
Order import [half automation]
This method will involve a Staff to click the import button. For this our client sends us a file or gives us access to their orders in a specified location agreed with BTB, staff will pick the order file and click the IMPORT button in our system to take care of the orders creation in our System. Staff only serve as trigger point for this process. We will supply our template file layout.
Order capture via Contact Center [staff managed]
This involves a staff taking normal Contact Center orders and processing them through the system. So as well as your ecommerce fulfilment we can help you process additional orders.