Ecommerce Fulfilment Services

Integrating your website / websites with our stock management and order fulfilment system is quite straightforward and we have a team of in-house software developers to work with you and your web developer.

Orders acquisition from your website can be automated by 3 methods, and as well as receiving data feeds or files directly from you (your website or multiple websites) we can also integrate with other website stores such as Amazon. We also have our contact centre where we can process orders over the phone, and postal orders so our solution is not just limited to ecommerce fulfilment.

Your customers can track their orders online, and stock information can be kept uptodate.
Our stock management system can provide live information to keep your website stock position accurate, and order tracking information can be provided automatically so your customers can track their orders online.

The brief descriptions below illustrate our website order acquisition processes.

Scheduled service [full automation]
This method involves no human interface, for this we have SSIS for Integrated Services to automate order intake from external client sites at scheduled times of the day. We will provide our XML template.

Online real time [full automation]
This method involves no human interface, clients integrate our existing Webservice to their system so we receive orders in real-time and they can check real-time information, send out real-time despatch confirmation emails to customers etc. We will provide our XML template.

Order import [half automation]
This method will involve a Staff to click the import button. For this our client sends us a file or gives us access to their orders in a specified location agreed with BTB, staff will pick the order file and click the IMPORT button in our system to take care of the orders creation in our System. Staff only serve as trigger point for this process. We will supply our template file layout.

Order capture via Contact Center [staff managed]
This involves a staff taking normal Contact Center orders and processing them through the system. So as well as your ecommerce fulfilment we can help you process additional orders.

Orders packed incorrectly will cost you money and lose you customers

An order that is packed incorrectly can lose you a customer, so it is so important that your ecommerce fulfilment house has very low error rates. At BTB Mailflight, we take great care in choosing qualified staff for our internet fulfilment operation as each individual is first trained, then monitored for both accuracy and efficiency.

Our ecommerce fulfilment pick and pack processes are covered by our ISO90001:2008 quality system so procedures are in place to ensure accurate picking and packing, and audit trails are available.

A robust warehouse management system serves as the backbone for our ecommerce fulfilment operation. Our WMS offers the flexibility of multiple pick options and intelligent picking routes that enhance efficiency and capacity in our ecommerce fulfilment centre.

Flexibility becomes extremely important when you are picking and packing a wide variety of product types that come in all shapes and sizes, and with SKU counts ranging from 1 to 5000 or more! Stock can be called off for single orders, small consignments, or bulk shipments, and we have storage options to handle a variety of stock sizes.

As order pickers use the ecommerce fulfilment system to pull appropriate items and quantities the packing department serves as the second QC check as every order receives 100% Quality Control verification including scanning as items are packed/despatched.

Order distribution is typically the highest cost involved in fulfilling an order, and as part of Europe's second largest postal group our UK and international postal and courier rates are extremely competitive.

BTB Mailflight is part of Europe's second largest postal operator, so once we have picked and packed an order we are able to offer a wide range of UK and international postal and courier services to get it to your customer, whether that's a consumer or business address, in the UK or overseas.

We are able to offer a range of postal services and packet and parcel services including signed-for and trackable options. Offering your ecommerce customers a range of services is vital, and choosing our ecommerce fulfilment solution can help you keep your options wide and costs low.

Our mail order distribution prices are often what makes our overall ecommerce filfilment solution the most cost effective, as postage is typically one of the most costly parts of running an ecommerce retail business.

Samples of our cost savings

• A 2 day postal service that can be 10% cheaper than Royal Mail's 2nd Class Post!*

• A 2 to 3 day tracked UK parcel service from £2.27!*

• Low cost next day UK courier and postal services

• International packet services that can be 50% cheaper than Royal Mail!

• Low cost international parcel services across Europe and beyond including tracked and signed-for services

• Exclusive postal and courier services to France

• Orders received by SLA cut off time fulfilled same day.

More about our mail order postal and courier distribution services >>

Whether you are a seasoned ecommerce professional from a large corporate or a young ecommerce businesses outsouring your ecommerce order fulfilment for the first time we will make sure getting set up with us is as easy as possible.

We moved from our smaller order fulfilment centre to our current 63,000 sq ft operation in April 2008 and due to the popularity of our order fulfilment solution it is already 70% full. However the adjoining units are empty so there is significant potential for expansion, and we are welcoming new clients every month. Most of this growth has come from ecommerce fulfilment.

Once you have agreed to our pricing proposal and signed Terms and Conditions you will be introduced to our Implementation Manager who will document the implementation process including the Systems Brief, Operational Brief, and Service Level Agreement (SLA), and manage the process of implementing your account.

• We take a partnership approach to implementing new ecommerce fulfilment accounts, we would work very closely with you, your third parties (wholesalers, website developers etc), and your existing supplier where appropriate.

• We will work to achievable milestones to ensure your expectations are met.

• We will set up all pick sheet and letter templates ensuring proofs are signed off.

• We will take in your stock and set up efficient storage and picking areas.

• We will ensure all appropriate staff receive relevant training before we go live.

• We will thoroughly test our systems and procedures before we go live.

Contact us to discuss our ecommerce order fulfilment services >>

Online order tracking and reporting

We utilise Microsoft's SQL Server Reporting Services for providing and maintaining flexible reports for our ecommerce fulfilment clients. These reports can be made available online so you can login securely and view important information such as:

• Stock reports

• Fulfilment reports

• Goods received reports

• Consumables used reports

• Tracking numbers for courier deliveries

• Returns reports

Your customers can track their orders online, and stock information can be kept uptodate.
We can also provide your customers/your website with tracking information and stock information via an XML data feed, so outsourcing your ecommerce fulfilment order fulfilment to BTB Mailflight doesn’t mean you lose this functionality.