Why choose BTB Mailflight?
Here's a quick list of the main reasons we think you should choose to work with BTB Mailflight.
- Value for money fulfilment services. Competitive and sustainable pricing.
- We ensure you benefit from maximum UK postage discounts and some of the lowest international postage prices available.
- Comprehensive core service range with many support services too, so you benefit from economies of scale, and just have to deal with one supplier.
- Over 40 years experience, family run business, all senior managers have between 8 years and 25 years experience at BTB Mailflight and are passionate about the business and delivering an excellent service to our clients.
- Part of Europe's second largest postal group (20 billion euros turnover) ensuring stability, providing investment and expertise, and developing worldwide services.
- High quality and reliable services. Many industry accreditations including DMA and ISO9001:2008 accredited and founder member of International Mail Distribution Accreditation Scheme (IMDAS) and Mail Consolidators Association (MCA).
- Sophisticated IT systems and database management tools with an in-house team of software developers.
- Unrivalled client service with a dedicated Account Manager, and a Service Level Agreement (SLA). Investors In People accredited.
- Scalability and flexibility, large modern facilities with room for expansion.
- Other cost savings i.e. use our procurement team to source your packaging and printed items, and buy your mailing data through us.
- Culture of continuous improvement, service development, and a long term partnership approach.
Things to look for when choosing which mailing houses to work with.
"Fulfilment houses are not all the same, and price is just one important factor to consider when deciding on the right fulfilment houses for you".
- Ian Kavanagh, BTB Mailflight's CEO.
Fulfilment houses vary significantly, in size, capabilities, experience, credentials, service, quality, and of course price. We would always advice you to visit the fulfilment houses you are considering working with, and our CEO Ian Kavanagh recommends these are the questions to get answered.
Do they have the fulfilment house capabilities you require?
BTB Mailflight operates a 43,000 sq ft mailing fulfilment house, a 63,000 sq ft mail order fulfillment centre, a 20 seat Contact Centre, and our own international postal solution. That is a service range that other fulfilment companies will find hard to beat!
Do they have the capacity to handle your mailings?
BTB Mailflight is one of the largest UK fulfilment houses. We print, polywrap, envelope enclose, pick and pack millions of mail pieces a month. With large capacity and sophisticated production planning systems you can be sure we can fit in your mailings, and if you are ever late with materials we can always see what we can do to still meet your mailing date i.e. run the mailing across more machines, gear up an extra crew etc.
Do they have capacity if your mailing volumes grow?
BTB Mailflight has impressive growth plans and we continually invest in new fulfilment machinery and production space. Examples of this are our recent purchase of a 5th Sitma polywrapping line, and our move to a Order fulfillment Centre that is twice the size of our previous operation.
Are they mail industry accredited?
BTB Mailflight has achieved the accreditations listed here. We are one of few fulfilment houses to achieve all of these.
Do they have a documented quality policy?
BTB Mailflight is an ISO9001:2000 accredited fulfilment house so all of our procedures are documented in our quality manual. View our quality policy here.
What is their account management structure?
BTB Mailflight aims to provide unrivalled client service. As one of the UK's most experienced fulfillment houses we have developed our account management culture since 1969 to be proactive, reactive, accessible, reliable, approachable and professional. View more details here.
What are their technology investment plans?
The future of direct communications is a more intelligent approach utilising database marketing, CRM and personalised mailings and BTB Mailflight's UK fulfilment house is investing in these developments.
Can they provide maximum postage discounts?
UK fulfilment houses can help clients achieve UK postage discounts, not all mailing houses are licenced by Royal Mail to undertake Mailsort, or OCR or CBC mailiings, but BTB Mailflight are. In addition to this BTB Mailflight can also work to the requirements of UK Mail, TNT, DHL etc, and provide discounts on international postage that can be market leading.
Can they provide added value services?
BTB Mailflight are not just a fulfilment houses. As well as mail fulfilment and order fulfilment we offer several support services, including print management, materials procurement, data management, and data procurement services.
How experienced are they?
Established in 1969 BTB Mailflight is one of the most experienced UK fulfilment houses.
Are they financially stable?
BTB Mailflight has been a profitable business for nearly 40 years, in this time many fulfilment houses have not been successful. Also, as part of the La Poste Group BTB Mailflight has the backing of a €20 billion organisation so is going from strength to strength.
Where are they located?
Both our mailing fulfilment house and our order fulfilment center and contact centre are located in Bedford, we have excellent road links as both the M1 and A1 are within a fifteen minute drive, and with another operation close to Heathrow we are at the heart of the international mail market too.