Order Fulfilment Services

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Specific solutions
We handle a wide variety of contact management and order fulfilment projects and have specific experience of:

Ecommerce | Web shops

Mail Order Companies

Brochure and Catalogue Fulfilment

Magazine Publishers

Charity Fulfilment

Membership Management

Lettershop ( Letters and Invoices)

Product Sample Order Fulfilment

Universities

Agencies and Printers

International Companies

Examples of items we fulfil to order include:

Books
DVDs
Catalogues
Brochures
Magazines
Fundraising material
Manuals
Merchandise
Electrical products
Toys
Renewal notices
Welcome packs and membership cards
Clothing
Healthcare products
Gifts
Gadgets
Homeware
Gardenware
Medical equipment
Beauty products
Product samples

BTB Mailflight's 63,000 sq ft order fulfilment centre processes thousands of items a day. For many clients we undertake daily order fulfilment services, whereas others work with us on an adhoc, or one-off campaign basis, and we can gear up our fulfilment centre for peaks and troughs in demand.

Our clients range from Christian Aid where we fulfil hundreds of thousands of items during a two month campaign, to young ecommerce businesses for which we process about 1000 orders a month e.g. www.thatcuteage.co.uk and www.medscope.co.uk.

Our order fulfilment solution is truly flexible and scalable and we will commit to a Service Level Agreement (SLA).

Receiving orders
We can receive responses and orders as data downloads, through website integration, or via email, postal, and telephone contact at our Contact Centre. When receiving data feeds we will agree data formats and layouts in advance and test the system thoroughly before we go live.

Stock management
We can offer bulk storage, paletised and racked storage, and pigeon hole type picking faces as well as extra-secure storage and fulfilment areas. We operate strict stock management procedures and transparent inventory reporting.

Pick and pack
Stock can be called off for single orders, small consignments, or bulk shipments. The pick and pack processes are covered by our ISO90001:2000 quality system so procedures are in place to ensure accurate picking and audit trails are available.

Distribution
BTB Mailflight is able to offer a range of postal, packet and parcel services, delivering to residential and business addresses in the UK and overseas, and we can fulfil pallet loads worldwide to. This includes the full range of Royal Mail services and alternative UK postal services, international postal services, and a mix of standard, trackable and signed-for courier options available from other UK and international courier and freight partners, including those shown below.

We handle thousands of despatches on behalf of many clients so are therefore able to get trade rates which are much cheaper than their standard tariffs.

We are one of the UK's leading international mail consolidators, and are part of the La Poste Group, Europe's second largest postal operator, so we are ideally positioned to act as a European hub for international companies looking for a cost effective and professional fulfilment solution. Find out more about our UK and international distribution solution.

Returns handling
Any returned despatches will be processed with care to identify the reason for return and the best resolution.

Laser printing
We can generate all relevant paperwork to go out with the order such as personalised letters, despatch notes, receipts and invoices.

As well as desktop printers we have two Xerox Nuvera digital printers, these are market leaders for high volume laser printing i.e invoice runs, direct mail campaigns, reminder notices etc. For more information about our lettershop fulfilment services click here.

Print management and materials procurement
As well as packaging materials such as polybags, envelopes, boxes, bubblewrap etc we can also source printed material including letterheads, order forms, invoices, leaflets, labels, brochures, cards etc. Find out more.

Reports
We fully understand the importance of providing accurate order fulfilment reporting and typical reports include contact centre and fulfilment activity levels, despatch reports, sales order figures, stock reports, campaign analysis, customer profiling, and reports showing our performance against the Service Level Agreement. Reports can be provided in a variety of formats and can be viewed online in real time. For sample order fulfilment reports please click here.

Our order fulfilment system technology
Our programmers develop integratable modular systems that incorporate data capture and CRM, order processing, stock management, order fulfilment processing, reporting suites, and web services. We can develop simple systems, or sophisticated bespoke systems that provide cutting edge capabilities.

The development software used is ColdFusion from Adobe which allows us to develop robust, flexible, scalable, and user friendly order fulfilment systems that are supported by one of the world’s software giants. For sample screenshots and a system demo please click here.