Pick and pack services
BTB Mailflight is one of the UK's leading pick and pack companies. We were established in 1969, and are now part of Europe's second largest postal and fulfilment group.
We operate a 63,000 sq ft pick and pack centre which also houses our contact centre and we provide pick and pack services to many sectors including:
- Charity pick and pack
- Mail order pick and pack
- Ecommerce pick and pack
- Literature pick and pack
- Promotional pick and pack
We provide bulk storage and shelved picking areas and can also provide extra secure areas if required. Our picking procedures are ISO9001:2008 quality accredited and we have an audit trail so on the rare occasion that a picking or packing error occurs we can trace it back to make sure it doesn't happen again.
As well as storage and picking and packing services we can of course undertake all of the data processing, paperwork printing, packaging procurement and postal and courier services.
We provide our own UK postal solution, as well as being one of Royal Mail's largest partners, and we also work with the likes of DHL, TNT, UK Mail etc producing and sorting mail to their standards too.
As one of the UK's leading international mail consolidators we provide some of the lowest priced international postal services available. To achieve this we not only broker between the world's leading postal companies, we also operate the largest network of direct entry postal services too, with mailing agents in over 70 countries worldwide. Also our postal services are International Mail Distribution Accreditation Scheme approved.
We are ISO9001:2008 and Direct Marketing Association (DMA) accredited, proving that we provide a high quality pick and pack solution.
10 reasons to choose BTB Mailflight
- Value for money pick and pack and postal distribution services.
- Comprehensive core service range with many support services too, so you benefit from economies of scale, and just have to deal with one supplier.
- Over 40 years experience and now part of Europe's second largest postal/fulfilment group (20 billion turnover).
- High quality and reliable pick and pack services (DMA & IMDAS approved, ISO9001:2008 accredited).
- We ensure you benefit from maximum UK postage discounts and low international postage prices.
- Sophisticated IT systems and database management tools.
- Unrivalled client services with a dedicated Account Manager, and a Service Level Agreement (SLA)
- Scalability and flexibility.
- Culture of continuous improvement, service development, and a long term partnership approach.
- Other cost savings i.e. use our procurement team to source your packaging and printed items, and buy your mailing data through us.
Things to look for when choosing which pick and pack companies to work with.
"Mailing houses are not all the same, and price is just one important factor to consider when deciding on the right pick and pack company for you".
- Ian Kavanagh, BTB Mailflight's CEO
Pick and pack vary significantly, in size, capabilities, experience, credentials, service, quality, and of course price. We would always advice you to visit the pick and pack company you are considering working with, and our CEO Ian Kavanagh recommends these are the questions to get answered.
Do they have the mailing house capabilities you require?
BTB Mailflight operates a 43,000 sq ft mailing house, a 63,000 sq ft mail order fulfillment centre, a 20 seat Contact Centre, and our own international postal solution. That is a service range that other pick and pack companies will find hard to beat!
Do they have the capacity to handle your work?
BTB Mailflight is one of the largest UK pick and pack companies. We print, polywrap, envelope enclose, pick and pack millions of mail pieces a month. With large capacity and sophisticated production planning systems you can be sure we can fit in your mailings, and if you are ever late with materials we can always see what we can do to still meet your mailing date i.e. run the mailing across more machines, gear up an extra crew etc.
Do they have capacity if your picking and packing volumes grow?
BTB Mailflight has impressive growth plans and we continually invest in new machinery and production space. Examples of this are our recent purchase of a 5th Sitma polywrapping line, and our move to a Order fulfillment Centre that is twice the size of our previous operation.
Are they mail industry accredited?
BTB Mailflight has achieved the accreditations listed here. We are one of few pick and pack companies to achieve all of these.
Do they have a documented quality policy?
BTB Mailflight is ISO9001:2000 accredited so all of our procedures are documented in our quality manual. View our quality policy here.
What is their account management structure?
BTB Mailflight aims to provide unrivalled client service. As one of the UK's most experienced fulfillment houses we have developed our account management culture since 1969 to be proactive, reactive, accessible, reliable, approachable and professional. View more details here.
What are their technology investment plans?
The future of direct communications is a more intelligent approach utilising database marketing, CRM and personalised mailings and BTB Mailflight's UK mailing house is investing in these developments.
Can they provide postage discounts?
UK fulfilment houses can help clients achieve UK postage discounts, not all mailing houses are licenced by Royal Mail to undertake Mailsort, or OCR or CBC mailiings, but BTB Mailflight are. In addition to this BTB Mailflight can also work to the requirements of UK Mail, TNT, DHL etc, and provide discounts on international postage that can be market leading.
Can they provide added value services?
BTB Mailflight are not just a pick and pack company. As well as mail fulfilment and order fulfilment we offer several support services, including print management, materials procurement, data management, and data procurement services.
How experienced are they?
Established in 1969 BTB Mailflight is one of the most experienced UK pick and pack mailing houses.
Are they financially stable?
BTB Mailflight has been a profitable business for nearly 40 years, in this time many mailing houses have not been successful. Also, as part of the La Poste Group BTB Mailflight has the backing of a 20 billion euro organisation so is going from strength to strength.
Where are they located?
Both our mailing house and our pick and pack center and contact centre are located in Bedford, we have excellent road links as both the M1 and A1 are within a fifteen minute drive, and with another operation close to Heathrow we are at the heart of the international mail market too.