"Mailing House of the Year" Finalist, PPA Awards
Solutions
Ecommerce | Web Shops
Mail Order Companies
Brochure and Catalogue Fulfilment
Magazine Publishers
Charity Fulfilment
Membership Management
Lettershop ( Letters and Invoices)
Product Sample Fulfilment
Universities
Agencies and Printers
International Companies
Download our PDF brochure or contact us for a hard copy on 01234 84 84 15, or info@btbmf.co.uk.
All Our Services Why Choose BTB Mailflight? Contact Us For Prices UK & International PostagePick and Pack Account ManagementCase Studies & Testimonials
Contact Management Services
Multichannnel contact management: telephone, email, web, post, and SMS.
Llive call handling, voicemail and IVR.
Integration with websites, response centres, and data-feeds from client.
Response handling and data capture.
Payment processing, and banking.
Sophisticated CRM and fulfilment IT system development includes web-services, online reporting and analysis.
Fulfilment Services
63,000 sq ft warehousing and stock management facility.
Pick and pack.
UK and International distribution: postal services, courier and freight.
Lettershop, direct mail, polywrapping etc.
Returns handling.
Materials procurement and print management.
Reporting and analysis.
Solutions For Mail Order Companies
Mail order companies can benefit from BTB Mailflight's pick and pack (order fulfilment), catalogue request fulfilment, and catalogue polywrapping and mailing services. We work with a number of very well known mail order companies as well as smaller mail order businesses.
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Mail Order Fulfilment
BTB Mailflight's mail order fulfilment centre handles order processing (pick and pack) for a number of mail order businesses, from well known organisations like Diabetes UK and Tesco to smaller companies like That Cute Age.
We can receive downloads of mail order data from your response centre, integrate our fulfilment system into the back end of your website, or even develop your ecommerce website for you, or alternatively we can process your orders through our own response centre, who work hand in hand with our pick and pack control room..
We pick and pack and fulfill all manner of products including:
Medical equipment
Toys
Merchandise
Consumer electronics
Clothing
Baby products
DVDs
CDs
Perfume
Cosmetics
Homeware
Toiletries
Books
Gardenware
We aim to leave you free to market your mail order business, source your products, and focus on your strategy, whilst we handle the job of picking and packing your products and distributing them to your customers on time and in good order.
We appreciate that outsourcing your mail order fulfilment can be a big decision to make as there can be the perceived loss of control. However we will work very closely in partnership with you, and will give you access to the latest stock reports, pick and pack reports, fulfilment reports, and sales reports so you can always have visibility of how your
mail order business is running.
As well as processing your orders (pick and pack, distribution etc) we also have a response centre that can handle your customer queries by phone, post and email.
Fulfilment of Catalogue Requests and Brochure Requests
BTB Mailflight handle catalogue and brochure requests for some high profile mail order companies. This includes fulfilling:
Clothing catalogues
Travel brochures
Information packs
Welcome packs
Product brochures
Instruction manuals
Directories
Guides
Our sophisticated order fulfilment system is designed to automatically download
your data each day from your website or call centre (or our call centre), data is then linked to your personalised letter or label template that we will develop (multiple versions if necessary), addresses are printed and your pack is mailed out the same day.
As well as responding to individual catalogue and brochure requests we also
handle the distribution of bulk brochure requests e.g. to travel agents, shops, supermarkets and exhibitions.
Catalogue/Brochure Direct Mailing Campaign Fulfilment
As well as handling daily catalogue and brochure requests BTB Mailflight also have a mailing house division that specialises in the mass fulfilment of brochure and catalogue mailings for mail order companies.
We have 5 Sitma polywrapping lines and polywrap millions of catalogues and brochures each year. Smaller mailings will be polybagged or enveloped by hand.
As well as catalogue mailings we can produce other direct mail packs too. Whether its a simple postcard mailing or a complex mailer with numerous inserts and variations, we can provide the solution.
Our largest mail order catalogue client's mailing cycle involves high volume catalogue mailings followed up by postcard mailings. With our inkjetting capabilities we can print variable postal indicias so that they benefit from using the international postage service that offers the best price to that destination.
Our catalogue/direct mailing capabilities include:
Materials procurement & print management
Data processing
Laser printing carrier sheets/letters/forms/invoices/statements
Inkjet personalisation - high speed inkjetting of postcards, envelopes etc
Print finishing
Polythene wrapping
Polybagging
Envelope enclosing
Specialist hand finishing
o Label application
o Hand inserting
o Boxing/packaging of bulk catalogues
o Covermounting/tip on's
o Hand matching
UK mailings (Mailsort)
International mailings
Courier & freight
Fulfilment of catalogue requests (pick and pack, international distribution).
