Solutions for mail order companies
BTB Mailflight provide a wide range of fulfilment and mailing services to mail order companies, operating from both our mailing house and our order fulfilment centre:
Mail order fulfilment and distribution >>
Catalogue request handling >>
Polywrapping and mailing of catalogue mailings and other direct mail >>
Mail order fulfilment and distribution
BTB Mailflight's mail order fulfilment centre handles order processing for a number of mail order businesses, from well known organisations like Boden, Diabetes UK and Tesco to smaller companies like That Cute Age.
We can receive downloads of mail order data from you and integrate our fulfilment system into the back end of your website, or alternatively we can process your orders through our own response centre.
We fulfill all manner of products including
- Medical equipment
- Toys
- Merchandise
- Consumer electronics
- Clothing
- Baby products
- DVDs
- CDs
- Perfume
- Cosmetics
- Homeware
- Toiletries
- Books
- Gardenware
We aim to leave you free to market your mail order business, source your products, and focus on your strategy, whilst we handle the job of fulfilling your products to your customers on time and in good order.
We appreciate that outsourcing your mail order fulfilment can be a big decision to make as there can be the perceived loss of control. However we will work very closely in partnership with you, and will give you access to the latest stock reports, fulfilment reports, and sales reports so you can always have visibility of how your mail order business is running.
As well as processing your orders we also have a contact centre that can handle your customer queries by phone, post and email.
Fulfilment of catalogue requests and brochure requests
BTB Mailflight handle catalogue and brochure requests for some high profile mail order companies. This includes fulfilling:
- Clothing catalogues
- Travel brochures
- Information packs
- Welcome packs
- Product brochures
- Instruction manuals
- Directories
- Guides
Our sophisticated order fulfilment system is designed to automatically download your data each day from your website or call centre (or our call centre), data is then linked to your personalised letter or label template that we will develop (multiple versions if necessary), addresses are printed and your pack is mailed out the same day.
As well as responding to individual catalogue and brochure requests we also
handle the distribution of bulk brochure requests e.g. to travel agents, shops, supermarkets and exhibitions.
Catalogue/brochure direct mailing campaign fulfilment
As well as handling daily catalogue and brochure requests BTB Mailflight also have a mailing house division that specialises in the mass fulfilment of brochure and catalogue mailings for mail order companies.
We have 5 Sitma polywrapping lines and polywrap millions of catalogues and brochures each year. Smaller mailings will be polybagged or enveloped by hand.
As well as catalogue mailings we can produce other direct mail packs too. Whether it’s a simple postcard mailing or a complex mailer with numerous inserts and variations, we can provide the solution.
Our largest mail order catalogue client's mailing cycle involves high volume catalogue mailings followed up by postcard mailings. With our inkjetting capabilities we can print variable postal indicias so that they benefit from using the international postage service that offers the best price to that destination.
Our catalogue/direct mailing capabilities include:
- Materials procurement & print management
- Data processing
- Laser printing – carrier
- Sheets/letters/forms/invoices/statements
- Inkjet personalisation - high speed inkjetting of postcards, envelopes etc
- Print finishing
- Polythene wrapping
o 5 Sitma polywrapping lines
o up to 10 inserts
o selective insertion
o online inkjetting or addresses or carrier-sheet insertion
- Polybagging
- Envelope enclosing
- Specialist hand finishing
o Label application
o Hand inserting
o Boxing/packaging of bulk catalogues
o Covermounting/tip on's
o Hand matching - UK mailings (Mailsort)
- International mailings
- Courier & freight
- Fulfilment of catalogue requests