"Mailing House of the Year" Finalist, PPA Awards
Solutions
Ecommerce | Web Shops
Mail Order Companies
Brochure and Catalogue Fulfilment
Magazine Publishers
Charity Fulfilment
Membership Management
Lettershop ( Letters and Invoices)
Product Sample Fulfilment
Universities
Agencies and Printers
International Companies
Download our PDF brochure or contact us for a hard copy on 01234 84 84 15, or info@btbmf.co.uk.
All Our Services Why Choose BTB Mailflight? Contact Us For Prices UK & International PostageAccount ManagementCase Studies & Testimonials
Contact Management Services
Multichannnel contact management: telephone, email, web, post, and SMS.
Llive call handling, voicemail and IVR.
Integration with websites, response centres, and data-feeds from client.
Response handling and data capture.
Payment processing, and banking.
Sophisticated CRM and fulfilment IT system development includes web-services, online reporting and analysis.
Fulfilment Services
63,000 sq ft warehousing and stock management facility.
Pick and pack.
UK and International distribution: postal services, courier and freight.
Lettershop, direct mail, polywrapping etc.
Returns handling.
Materials procurement and print management.
Reporting and analysis.
Membership Management
BTB Mailflight have significant experience of offering membership management services to a number of Institutes, Associations, Societies, Unions and Clubs, and these contact management and marketing services are essential to all large membership based organisations that want to communicate effectively with their members.
We can provide an end-to-end membership management solution including; managing your membership database and new subscriptions; producing direct mail campaigns for acquisition and cross selling; managing your membership renewals; fulfilling welcome packs (including personalising membership cards) and even handling your magazine/newsletter mailings.
Contact management and order fulfilment
BTB Mailflight provides a multi-channel solution for handling your marketing campaign responses and orders.
Receipt of postal, fax, telephone, email and website responses.
Data capture and database management.
Fulfilment of welcome packs, brochures and membership cards.
Mail order fulfilment (literature and products).
Comprehensive management reporting.
Database management
We can develop a database and CRM system from scratch or work with your existing database structure. Our database management system can provide all of the following, or it can be a lot less sophisticated, it depends what is needed.
Securely hosts and manages your customers information
Contact details, transaction history, marketing campaign responses etc.
You will know who is in your database, how long they have been in it, how they came to be there, what they buy from you, how they buy from you etc.
Data kept clean and audit trail available.
Drives your marketing campaigns
Drives renewals, cross selling, acquisition campaigns.
Campaign reports will identify which media you should use, which offers are likely to work for different target groups etc.
With access to the system online you stay in control
Self service data selections, many options for importing/exporting the data.
Self service selection of marketing collateral templates.
Real-time reporting including marketing campaign reports and ROI analysis to enable effective planning of marketing activity.
Fulfilment reports will illustrate our performance against the SLA.
Sales reports will provide all the financial information you require.
Magazine/ journal/ newsletter mailings
Do you publish magazines, journal or newsletters?
Many membership based organisations
do, and magazine/periodical mailings are a core service provided by BTB Mailflight. In fact we are one of the UK's leading international magazine/periodical polywrapping and mailing specialists.
Direct mail production
BTB Mailflight offers a comprehensive range of direct mail services. We can handle high volume mass mailings, and smaller more complicated campaigns involving variable inserts and complex personalisation.
Materials procurement & print management
Data processing
Laser printing – sheet fed and continuous reels
Inkjet personalisation – NEW inkjet printers
Finishing
Polywrapping
Polybagging
Envelope enclosing
Specialist hand finishing
o Label fixing
o Hand inserting
o Boxing/packaging
o Hand matching
o Collating
o Banding
UK mailings (Mailsort/Presstream)
International mailings
Courier & freight
