As well as working with UK companies we also work with a number of businesses located overseas that need a European fulfilment hub to handle orders to their customers in Europe and beyond.

We are able to offer a range of postal services and packet and parcel services, delivering to residential and business addresses in the UK and overseas, and we can distribute pallet loads worldwide to. We mail millions of items a year internationally, from direct mail, catalogues and magazines to healthcare products, gadgets, and childrens toys.

To summarise our fulfilment capabilities include:
Materials procurement & print management
Data processing
Laser printing – carrier sheets/letters/forms/invoices/statements
Inkjet personalisation - high speed inkjetting of postcards, envelopes etc
Print finishing
Polythene wrapping (5 Sitma polywrapping lines, online inkjetting and inserting).
Polybagging
Envelope enclosing
Specialist hand finishing
o Label application
o Hand inserting
o Boxing/packaging of bulk catalogues
o Covermounting/tip on's
o Hand matching

Contact management and order fulfilment
Multichannnel contact management:: telephone, email, web, post, and SMS.
Llive call handling, voicemail and IVR.
Integration with websites, response centres, and data-feeds from client.
63,000 sq ft warehousing and stock management facility.
Pick and pack.
Lettershop.
Returns handling.
Materials procurement and print management.
Reporting and analysis.

UK and international courier services
We provide a mix of standard, trackable and signed-for courier options available from UK and international courier and frieght operators, including those shown below.

We handle thousands of despatches on behalf of many clients so are therefore able to get trade rates which are much cheaper than their standard tariffs.



Standard UK mail distribution
We are one of Royal Mail's largest partners and we handle the full range of Royal Mail services:

Mailsort
Presstream
Packet Post
Special Delivery
Registered Mail

We also provide alternative UK mail solution know as DownStream Access (DSA) which can provide savings compared to Mailsort 2 but with a delivery aim of two days, compared to Mailsort 2's two to three day delivery aim.

International mail distribution
We have been one of the UK's leading international mailing houses for over 25 years and in March 2008 we became part of the La Poste Group (Europe's second largest postal and fulfilment group) so we provide one of the widest range of international mailing services and options in the market.

Our international postage prices are some of the lowest available, and our IMDAS Accreditiation proves that our services are reliable. Our international postal services include: 

Priority and standard/economy services.  
All service categories: Letter, flats (large letters, catalogues, brochures, books, magazines, journals etc), and packets.
Mail consolidation, sortation, bagging and tagging. 
Direct entry and local look mailing and reply service.
Returns management & query handling.

M-Bags: cost effective international mail weighing 2KG - 11KG
Normal international mail is designed for up to two kilos per piece, so some companies will automatically recommend a courier service for heavier mail, however BTB Mailflight's M-Bag service is probably often a more suitable option.

With M-Bags you can place as much mail as you can for one address into our specifically designed bags with a weight limit of eleven kilos. M-Bags are individually priced and are much more cost effective, as there are lower sortation and delivery costs.