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Solutions

Ecommerce | Web Shops
Mail Order Companies
Brochure and Catalogue Fulfilment
Magazine Publishers
Charity Fulfilment
Membership Management
Lettershop ( Letters and Invoices)
Product Sample Fulfilment
Universities
Agencies and Printers
International Companies


Warehousing, Pick And PackOrder DistributionAll Our ServicesCase Studies Contact Us for Prices

Our IT System Development



Our programmers develop integratable modular systems that incorporate data capture and CRM, order processing, stock management, fulfilment processing, despatch management, reporting suites, and web services.

We can develop simple systems, or sophisticated bespoke systems that provide cutting edge capabilities. It depends what you need.

The development software used is ColdFusion from Adobe which allows us to develop robust, flexible, scalable, and user friendly systems that are supported by one of the world’s software giants.

IT system info, screenshots, and demo



Download our PDF brochure or contact us for a hard copy on 01234 84 84 15, or info@btbmf.co.uk.

Contact Management Services



Multichannnel contact management: telephone, email, web, post, and SMS.

Llive call handling, voicemail and IVR.

Integration with websites, response centres, and data-feeds from client.

Response handling and data capture.

Payment processing, and banking.

Sophisticated CRM and fulfilment IT system development includes web-services, online reporting and analysis.




eFulfilment Services

63,000 sq ft warehousing and stock management facility.

Pick and pack.

UK and International distribution: postal services, courier and freight.

Lettershop, direct mail, polywrapping etc.

Returns handling.

Materials procurement and print management.

Reporting and analysis.

 

Ecommerce Fulfilment (Efulfilment)

BTB Mailflight provides the complete efulfilment service to a number of ecommerce businesses, as well as larger organisations and charities that also have an online shop.

The benefits of outsourcing the storage, pick, pack and distribution of your internet orders to BTB Mailflight include:

Free up your time
Our aim is to leave you free to focus on marketing your business, sourcing your products, and concentrating on your ebusiness strategy, whilst we handle the job of fulfilling your products to your customers on time and in good order.

Scalability and flexibility
You don't want to be worrying about finding storage space and employing packing staff, especially when demand can fluctuate. We can gear up as and when necessary with our 63,000 sq ft operation.

Stay in control
We appreciate that outsourcing your business could give you a sense of lost control, however we provide transparent reporting so you are always up to date on what we have fulfiled for you during any given time period, what is outstanding, and what your stock position is. We can also report on returns, and analyse your customers.

24/7 online access to reports
Reports can be viewed online via a secure web portal so you can view them any time of day.

A dedicated Account Manager
You will be assigned a specific Account Manager so any queries you have will be dealt with by someone who you can build a relationship with.


How our system integrates with the back end of ecommerce websites. Our inhouse system developers work with Adobe's ColdFusion which is a market leading software platform so our systems can easily work off the backend of ecommerce websites. To read more about our fulfilment systems, and view sample efulfilment reports and system screenshots please click here.

Receiving your order data
We host fulfilment accounts on our secured web server which would give you access to a http post functionality which accepts xml content. As your orders are confirmed as ok to despatch (presumably after payment) you would then send an http post holding an agreed xml structure to the BTB Mailflight web server. We would read in this order, check everything is ok and then return a response i.e. 1=ok, 2=fail, 3=duplicate

Sending you, or your customers, order confirmations
These orders are then available for immediate despatch at our warehouse. At the point of despatch we have the facility to send your server a despatch feed with the following being the most used information:

1) Your order number
2) Our order number
3) Carrier service used
4) Tracking number

This info could then be imported to your systems for customer updates etc. We can also send a branded email to your customer letting them know that their order has been despatched if you require us to.

Updating your online stock system
Our warehousing system updates the web based fulfilment account with any physical stock alterations (for whatever reason,adjustments/picks/returns…..) in real time. We then give access to another web service where you can post an xml packet and we return the stock level at any time you require.

To read more about our fulfilment systems, and view sample efulfilment reports and system screenshots please click here.


What can we handle?
We can receive downloads of order data from you, or integrate our efulfillment system into the back end of your website. Our warehousing is flexible, we can offer bulk storage, paletised and racked storage, and pigeon hole type picking faces as well as extra-secure storage and fulfilment areas.

We pick and pack a vast range of items including: Toys, Clothing, Consumer electronics, Medical equipment, Merchandise, Homeware, Gardenware, Fundraising material, Event Packs, DVDs, CDs, Gadgets, Books, Journals, Catalogues, Welcome packs etc...

We will print and enclose any required paperwork e.g. invoice or receipt, and can enclose any additional items such as promotional leaflets.

We source packaging material for many clients and by buying in bulk achieve significant discounts.

Orders can be distributed using a mixture of postal, courier and freight services, in fact we provide one of the widest range of options available from the UK, and process returns.


Contact Centre support
As well as processing your online orders we also have a Contact Centre that can support your ecommerce business by handling your customer queries or orders by phone, post and email. Offering these response channels as well as internet communication is often seen as a benefit by ecommerce customers.


Direct mail campaign fulfilment
Our direct mail division can also handle any supporting marketing mailing activity such as brochure mailings, postcard mailings, and catalogue requests.