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• eFulfilment prices
• Order distribution
• Get packaging discounts
• IT systems
• Sending us orders
• Reports
• Insurance & security
• Contact centre
• Ecommerce guide

UK and international mail order distribution

As part of Europe's second largest postal group we can provide a wide range of mail order distribution services:

• Standard UK postal services
• Packet Post
• UK courier
• International postal services
• International courier
• Mbag services

Find out more about our mail order distribution service >>

Quick low cost set up

We can get you set up quickly and with low set up costs, our implementation team will work hand-in-hand with you to get you live as soon as possible.

Insurance and security

Our order fulfilment centre is fully insured and we are required by our insurers to maintain a strict security policy. To do this we have taken a number of measures:

• Security cameras are installed throughout the order fulfillment centre.
• All external doors are alarmed and there are only two entrances/exits into the order fulfilment centre.
• The internal doors between the back and front of the warehouse are permanently closed.
• Temporary workers are given different coloured jerkins for easy identification and are required to keep to the packing areas only and not to work in the picking aisles.
• We utilise log-in security doors with the ability to audit user activity.
• Staff working at our order fulfilment centre are briefed on our security policy and must sign up to it.
  

Client Testimonial

"We have a very good working relationship with BTB Mailflight. We find them cost effective and helpful as well as proactive in advising us on ways to save money which is vital to us as a charity."

Distribution and Print Contract Manager
British Heart Foundation

 

eFulfilment: Ecommerce fulfilment

BTB Mailflight provides the complete efulfilment service to a number of ecommerce businesses, as well as larger organisations and charities that also have an ecommerce shop. In fact the growth of our efulfilment client base is the main reason we moved to our new 63,000 sq ft order fulfilment centre in 2008.

As well as integrating with your websites we can also take order feeds from other online shops i.e. we can handle your Amazon fulfilment etc.

Getting set up is simple, our storage and pick and pack pricing is very competitive, and we provide low cost postal and courier rates including:

• A 2 day service that can be 10% cheaper than Royal Mail's 2nd Class Post!*
• A 2 to 3 day tracked parcel service from £2.27!*
• International packet services that can be 50% cheaper than Royal Mail!*
• Orders received by SLA cut off time fulfilled same day.

As well as low cost efulfillment and postal/courier prices you will also benefit from a dedicated Account Manager, and online access to all the reports you could need, we are also open to site visits.

Our ecommerce fulfilment prices >>

How our efulfilment service works

• Your customers place their orders on your website, and payment is authorised.
• We receive notification of orders through web integration or batch file download. We can also process orders at our Call Centre. Find out more >>
• We print off pick notes, and pick the orders from your stock held in our warehouse.
• We pack the orders using the most appropriate packaging (which we can buy for you at trade prices).
• We despatch the orders using a range of postal and courier services (across the UK and internationally). Find out more >>
• We handle returned orders, working to your returns procedures.
• We provide online access to reports so you can keep track of orders.
• We help you to grow your business by offering data profiling and direct marketing services.

Examples of our efulfilment work

We handle efulfilment for single product and multi-product ecommerce clients. For example Slanket.com is a US based ecommerce business with one product 'the slanket', which after much popularity in the USA was launched in Europe and we fulfil these orders.

thatcuteage.com however is an online store selling hundreds of baby products from clothing and toys to furniture, this was a small home-run business that needed to outsource to cope with demand and their success has continued since we took over the fulfilment in 2006.

Getting set up

Before we can start to pick and pack your webshop orders we need to get you set up, this should be a fairly simple process and involves the following:

• Pricing is confirmed, Ts and C's signed, and you are introduced to our Implementation Manager.
• You tell us what you need from the system, what reports you need, and your operational and despatch requirements.
• We agree on how we will receive your order data i.e. web services integration or file download. More info >>
• We configure the system and workflows to meet your needs, and set up pick notes and reports.
• You send us your stock and stock information i.e. codes, descriptions, quantities etc.
• We set up your stock in our warehouse, and input the details onto our IT system.
• We test the system and train our staff.
• We work together to document the Service Level Agreement (SLA).
• You are introduced to an Account Executive who becomes your main day to day contact.
• We go live!
• Account review meeting to be held after 4 weeks, Implementation Manager moves away from your account.

What do we fulfill?

We pick and pack a vast range of items for a variety of websites including:

• Toys
• Clothing
• Consumer electronics
• Medical equipment
• Merchandise
• Homeware
• Gardenware
• Fundraising material, welcome packs, event information
• DVDs and CDs
• Gadgets
• Books, journals, and magazines
• Catalogues, brochures, and leaflets.
• Dried foods
• Accessories
• Kitchenalia
• Baby products
• Point of sale (POS) material

Why outsource your efulfilment to BTB Mailflight?

These are the main reasons we hope that BTB Mailflight will be the right efulfilment partner for your ecommerce business.

Competitive efulfilment prices
Because we set up our new 63,000 sq ft facility from scratch in early 2008 (after moving from our 30,000 sq ft fulfilment centre) it gave us the opportunity to review all our processes and IT systems to make sure we are doing things as efficiently as possible, and because we are utilising automated processes and are keeping our costs down we are able to offer extremely competitive efulfilment prices which is one main reason we won a lot of ecommerce fulfilment work in recent months.
More details about our ecommerce fulfilment prices >>

We also provide some of the lowest UK and international postal and courier services available as we are part of Europe's second largest postal group, and we can source packaging materials and print at trade rates for you too. This all helps to make BTB Mailflight's efulfilment solution excellent value for money.

Low error rates
Our picking and packing processes are system driven as is stock control, we also employ reliable and experienced staff, so our error rates are very low. The fulfilment system also provides an audit trail so on the rare occasion a picking error occurs we can identify the cause and make sure it doesn't happen again.

Free up your time
Our aim is to leave you free to focus on marketing your business, sourcing your products, and concentrating on your ebusiness strategy, whilst we handle the job of fulfilling your products to your customers on time and in good order.

Scalability and flexibility
You don't want to be worrying about finding storage space and employing packing staff, especially when demand can fluctuate. We can gear up as and when necessary with our 63,000 sq ft operation.

Simple website integration
We have in-house IT system developers who can integrate our system with your website, find out more >>

Stay in control
We appreciate that outsourcing your business could give you a sense of lost control, however we provide transparent reporting so you are always up to date on what we have fulfilled for you during any given time period, what is outstanding, and what your stock position is. We can also report on returns, and analyse your customers.

24/7 online access to reports
Reports can be viewed online via a secure web portal so you can view them any time of day. More info >>

A dedicated Account Manager
You will be assigned a specific Account Manager so any queries you have will be dealt with by someone who you can build a relationship with.

Contact centre support
As well as processing your online orders we also have a Contact Centre that can support your ecommerce business by handling your customer queries or orders by phone, post and email. Offering these response channels as well as internet communication is often seen as a benefit by ecommerce customers.

CRM and direct marketing campaign fulfilment
We can help you achieve more profitable relationships with your customers through customer profiling and direct marketing services. This includes brochure and catalogue mailings, postcard mailings, catalogue requests, newsletter mailings, and email/telemarketing. ASOS, one of the internet's most successful ecommerce companies now also mail a very popular catalogue to approximately 500,000 people, and BTB Mailflight handle this mailing.

Our ecommerce fulfilment prices

We have produced a DIY pricing calculator using Microsoft Excel, this lists our ecommerce fulfilment services and prices so you can input your own volumes i.e. order volumes, number of pallets in stock etc and the tool will calculate the estimated monthly totals and an average price per order fulfilled by us. All pricing is itemised and in addition to storage and pick and pack prices we can also provide prices for postage, courier, and packaging materials.

We will input some starting values based on our conversation with you, but then you can change these so you can see what effect a peak or drop in demand would have.

To request our efulfilment pricing calculator please email info@btbmf.co.uk or call us on 01234 84 84 15.

*Postage prices and potential savings are dependant upon quantities, dimensions, and weights, but substantial savings can be made.