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Solutions

Ecommerce | Web Shops
Mail Order Companies
Brochure and Catalogue Fulfilment
Magazine Publishers
Charity Fulfilment
Membership Management
Lettershop ( Letters and Invoices)
Product Sample Fulfilment
Universities
Agencies and Printers
International Companies

 

Download our PDF brochure or contact us for a hard copy on 01234 84 84 15, or info@btbmf.co.uk.

All Our Services Why Choose BTB Mailflight? Contact Us For Prices UK & International PostageAccount ManagementCase Studies & Testimonials

Contact Management Services



Multichannnel contact management: telephone, email, web, post, and SMS.

Llive call handling, voicemail and IVR.

Integration with websites, response centres, and data-feeds from client.

Response handling and data capture.

Payment processing, and banking.

Sophisticated CRM and fulfilment IT system development includes web-services, online reporting and analysis.




Fulfilment Services

63,000 sq ft warehousing and stock management facility.

Pick and pack.

UK and International distribution: postal services, courier and freight.

Lettershop, direct mail, polywrapping etc.

Returns handling.

Materials procurement and print management.

Reporting and analysis.

Charity Fulfilment Solutions

BTB Mailflight have specialist knowledge of the charity sector and the fulfilment services they require. We are often a very good fit as a fulfilment partner for charities because our people tend to get on very well, this is probably because they share similar work ethics.

Excellent relationships have been developed between BTB Mailflight and several of the UK's most well known charities who are happy to provide references, Contact us for references on 01234 84 84 15 or email info@btbmf.co.uk.

Fundraising material fulfilment
Managing the distribution of fundraising material to trade outlets, offices, hospitals and fundraising volunteers homes is an area where BTB Mailflight offer expertise. We are currently involved in some of the UK's largest regular fundraising campaigns including Fairtrade Fortnight and Christian Aid Week, and we also gear up for emergency donation acquisition campaigns.

Mail order fulfilment
Many charities produce catalogues and online shops where customers can order free literature, or purchase products. BTB Mailflight's principle client for this is Diabetes UK for whom we store over 500 product lines and fulfil thousands of orders per month.

Magazine and journal mailings
Do you keep in touch with your donors through a magazine or newsletter? Many charities do, and magazine mailings are a core service provided by BTB Mailflight. We handle magazine mailings for the likes of British Heart Foundation, Diabetes UK and Mencap as well as fulfilling some of the UK's best know magazines e.g. Radio Times, NME, Countrylife and The Economist.

We also store back issues of magazines and journals that we then fulfill on demand.

Direct mail fulfilment
The Charity sector is traditionally one of the largest direct mailers in the UK and this is set to continue because direct mail is targeted, accountable and cost effective. BTB Mailflight provide a comprehensive range of direct mail services to charities offering high value for money:

Data processing.
On-demand digital printing.
Laser printing (sheet-fed and continuous).
Inkjet addressing
Mechanised envelope enclosing
Mechanised polywrapping
Handwork
UK and International postal services

Database management
We offer a comprehensive solution so you address verification, data cleansing, matching, building, hosting, segmentation, profiling and modeling for best sourcing.

Donation handling
We offer a multi-channel donation handling solution:

Receipt of postal, fax, telephone, email and website donations.
Data capture and database management.
Fulfilment of welcome/donation packs.
Banking and thanking (reconciliation of donations).
Gift Aid management.

Banking and thanking
This includes receipt of mail, mail sorting and batching, opening, scanning, data capture, banking, reconciliation, and archiving. Followed by the fulfilment of thank you letters sent to the people making the donation to the charity.

On-demand digital printing
We provide fast and efficient monochrome printing of letters, forms, invoices, statements, marketing information etc with our Xerox Nuvera digital printers. These provide market leading quality and allow for variable text and images.

Print management and materials procurement
BTB Mailflight's print management and procurement team have over 30 years experience of sourcing print and materials so can provide excellent prices and can manage the whole process. We simply need you to provide us with the artwork for your print and we will do the rest! We regularly procure the following print on behalf of clients: envelopes, letterheads, polybags, order forms, donation forms, leaflets, brochures, boxes etc.