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Download our PDF brochure or contact us for a hard copy on 01234 84 84 15, or info@btbmf.co.uk.

Why Choose BTB Mailflight? Account Management Client Testimonials Our Services Our IT Systems

Quality Accreditations
We take quality very seriously and have achieved the following accreditations. We have to pass rigorous audits of our processes to maintain these.

Member of the Direct Marketing
Association (DMA).
DMA Response Handling
Commitment Scheme Accredited.
NQA ISO9001:2000 Accredited.
Achieved Investors in People
status (IIP).
Data Protection Act Registered.
Quality Standard for Mail Production
accredited.
International Mail Distribution
Accreditation Scheme approved
(IMDAS).
Founder member of the Mail
Consolidators Association (MCA)
Associate Member of the Periodical
Publishers Association (PPA).

 

Account Management

We aim to provide unrivalled client service, because we know this is key to developing long term partnerships with our clients.

We try to provide our staff with all the tools they need to manage clients accounts effectively and efficiently. This includes investment in IT systems and in training and development. Our commitment to the development of our staff is illustrated by our achievement of the Investors In People standard.

Find out more about our Account Management structure and policies here.

 

Case Studies

BTB Mailflight was established in 1969 so in this time we have probably handled projects that are very similar to yours.

More case studies are available on request and we are happy to provide references, just call 01234 848415 or email info@btbmf.co.uk

We handle a wide variety of work and have specific experience of:

Ecommerce | Web Shops
Brochure and Catalogue Fulfilment
Magazine Publishers
Charity Fulfilment
Membership Management
Lettershop ( Letters and Invoices)
Product Sample Fulfilment
Universities
Agencies and Printers
Mail Order Companies
International Companies



Brochure requests and membership fulfilment
We process data feeds for all Butlins brochure requests including telephone, SMS, interactive TV, website and coupon/postcard requests and we provide comprehensive reports back to Butlins. We fulfil around 160,000 brochure requests a year, plus we manage their Premier Club communication including invitation mailings, welcome packs, and upgrade letters.


Newspaper mailings
BTB Mailflight have worked with The Economist since 1993, providing the mailing solution for The Economist, fulfiling 60,000 newspapers per week, and Intelligent Life, their quarterly publication which has 50,000 subscribers worldwide.

Database marketing and international direct mail fulfilment
Direct mail is an important part of The Economist's subscriptions marketing strategy and includes renewals, acquisition, new-name, and re-qualification campaigns. BTB Mailflight handle their subscription renewal mailings, subscription acknowledgement letters, and invoices, as well as their large volume international direct mail campaigns which are up to 250,000 mail pieces each time. BTB Mailflight supply the print and materials for these campaigns as well as handling the fulfilment, and our international mail solution ensures they benefit from a range of services and low prices.


Contact management and mail order processing
BTB Mailflight’s order fulfilment system provides Diabetes UK with a comprehensive solution including:
• Handling responses by phone, fax, web, voicemail or written order form. Receipt, capture and processing of orders and donations.
• Processing of payments and refunds including management of credit accounts and a schedule of discounts.
• Maintenance of a customer database.
• Receipt and storage of incoming products, and maintenance of inventory.
• Picking, packing and despatching of products and literature.
• Generation of invoices, reminders, statements and letters.
• Production of sales, banking, transaction, debtors and stock reports.

Since we won the tender for this work in 2004 we have also taken on some direct mail activity, and the fulfilment of Diabetes UK’s magazine which is polywrapped and mailed to a circulation of 170,000 people.


Ecommerce fulfilment
thatcuteage.co.uk was founded in 2003. The website sells hundreds of products aimed at young families, and their business has steadily grown year on year. In 2007 they required a new efulfilment supplier that could cope with their growing storage requirements and
order volumes, and after reviewing the market chose BTB Mailflight as their partner.

The transition of the business to BTB Mailflight was carefully managed by our implementation team and the process was very smooth. The business has subsequently grown significantly but the owners were able to enjoy a very well earned holiday in 2007 for the first time in years.


14 international magazines
By consolidating the fulfilment of all of their 14 international magazine titles with us SPG Media benefited from a considerable improvement in service, and a reduced cost base.


Magazine subscription management & global magazine fulfilment
BTB Mailflight has created a bespoke subscription management database for three high profile N&S titles; OK, New and Star. With a full reporting suite for subscription data, data profiling, and financial management. We host this database and have worked with N&S to
optimise current subscriber data. We provide an order processing and customer service team via our contact centre and as well as phone calls we process email requests, postal
responses, and web orders.

We also provide UK and international mailing services for these titles which includes outputing the mailing lists from the database, laser printing carrier sheets, polywrapping the magazines, and mailing them worldwide.