Why choose BTB Mailflight?
At heart we are a progressive family run business, with a loyal staff of 200 who will go that extra mile for our clients. Additionally we are now also part of the world's third largest postal and fulfilment group (group turnover 20 billion euros), which brings significant benefits too.
Our main aim is to achieve these three objectives for you, so that you'll want to develop a long term partnership with us.
- Save you money or add value!
- Save you time!
- Save you hassle!
Saving you money or adding value
- We provide value for money fulfilment services, with competitive and sustainable pricing from our mailing house and our order fulfilment centre.
- We ensure you benefit from maximum UK postage savings through Royal Mail discounts, DownStream Access, and other alternative UK postal services.
- We provide a low cost. highly reliable international postal solution with postage savings worldwide.
- Trade prices for print and materials.
- Data cleansing and enhancement services to maximise return on investment and reduce wastage from mailings. We can do a data health check for you for FREE!
- Achieve economies of scale by utilising more of our services.
- Potential to reduce internal costs as managing just one supplier takes less resources.
- With over 40 years experience we are often able to provide advice that saves you money or adds value.
Saving you time
- With a comprehensive core service range and many support services too, you benefit from economies of scale, and just have to deal with one supplier.
- You just receive an invoice from us, and not multiple suppliers, which makes sorting out your financial's simpler and quicker.
- We would provide you with a dedicated Account Manager, and their direct contact details, and we do not have voicemail. So you will not have to waste time trying to get hold of someone, your call will always be answered.
Saving you hassle
- Having to find a new supplier because yours has gone out of business is a hassle you could do without, and unfortunately this has been too common recently. However we are part of Europe's second largest postal group (20 billion euros turnover) which helps ensure financial stability, as well as providing investment and expertise, and developing worldwide services.
- When a mailing house makes mistakes it causes you hassle, and even worse could damage your brand and cost you money. We provide high quality and reliable services. We have many industry accreditations including DMA and ISO9001:2008 accredited and founder member of International Mail Distribution Accreditation Scheme (IMDAS) and Mail Consolidators Association (MCA).
- We aim to achieve unrivalled client service, you would have a dedicated Account Manager who is their to make your life easier.
- If you outgrow your existing supplier you'll need to find a new one, and if they are doing a good job for you that could be a real shame. We provide scalability and flexibility, with large modern facilities and room for expansion.
Things to look for when choosing which mailing houses to work with.
"Mailing houses are not all the same, and price is just one important factor to consider when deciding on the right mailing houses for you".
- Ian Kavanagh, BTB Mailflight's CEO.
Mailing houses vary significantly, in size, capabilities, experience, credentials, service, quality, and of course price. We would always advice you to visit the mailing houses you are considering working with, and our CEO Ian Kavanagh recommends these are the questions to get answered.
Do they have the mailing house capabilities you require?
BTB Mailflight operates a 43,000 sq ft mailing house, a 63,000 sq ft mail order fulfillment centre, a 20 seat Contact Centre, and our own international postal solution. That is a service range that other mailing fulfillment houses will find hard to beat!
Do they have the capacity to handle your mailings?
BTB Mailflight is one of the largest UK mailing houses. We print, polywrap, envelope enclose, pick and pack millions of mail pieces a month. With large capacity and sophisticated production planning systems you can be sure we can fit in your mailings, and if you are ever late with materials we can always see what we can do to still meet your mailing date i.e. run the mailing across more machines, gear up an extra crew etc.
Do they have capacity if your mailing volumes grow?
BTB Mailflight has impressive growth plans and we continually invest in new machinery and production space. Examples of this are our recent purchase of a 5th Sitma polywrapping line, and our move to a Order fulfillment Centre that is twice the size of our previous operation.
Are they mail industry accredited?
BTB Mailflight has achieved the accreditations listed here. We are one of few mailing houses to achieve all of these.
Do they have a documented quality policy?
BTB Mailflight is ISO9001:2000 accredited so all of our procedures are documented in our quality manual. View our quality policy here.
What is their account management structure?
BTB Mailflight aims to provide unrivalled client service. As one of the UK's most experienced fulfillment houses we have developed our account management culture since 1969 to be proactive, reactive, accessible, reliable, approachable and professional. View more details here.
What are their technology investment plans?
The future of direct communications is a more intelligent approach utilising database marketing, CRM and personalised mailings and BTB Mailflight's UK mailing house is investing in these developments.
Can they provide maximum postage discounts?
UK mailing houses can help clients achieve UK postage discounts, not all mailing houses are licensed by Royal Mail to undertake Mailsort, or OCR or CBC mailings, but BTB Mailflight are. In addition to this BTB Mailflight can also work to the requirements of UK Mail, TNT, DHL etc, and provide discounts on international postage that can be market leading.
Can they provide added value services?
BTB Mailflight are not just a mailing houses. As well as mail fulfilment and order fulfilment we offer several support services, including print management, materials procurement, data management, and data procurement services.
How experienced are they?
Established in 1969 BTB Mailflight is one of the most experienced UK mailing houses.
Are they financially stable?
BTB Mailflight has been a profitable business for nearly 40 years, in this time many mailing houses have not been successful. Also, as part of the La Poste Group BTB Mailflight has the backing of a €20 billion organisation so is going from strength to strength.
Where are they located?
Both our mailing house and our order fulfilment center and contact centre are located in Bedford, we have excellent road links as both the M1 and A1 are within a fifteen minute drive, and with another operation close to Heathrow we are at the heart of the international mail market too.