Membership Management
Response handling and customer service.
Fulfilment of welcome packs, membership cards etc.
Database development, hosting and management.
Lettershop (welcome letters, renewal notices etc).
Magazine/ journal/ newsletter mailings.
Direct mail production.

BTB Mailflight have significant experience of offering membership management services to a number of Institutes, Associations, Societies, Unions and Clubs, and these contact management and marketing services are essential to all large membership based organisations that want to communicate effectively with their members.

We can provide an end-to-end membership management solution including; managing your membership database and new subscriptions; producing direct mail campaigns for acquisition and cross selling; managing your membership renewals; fulfilling welcome packs (including personalising membership cards) and even handling your magazine/newsletter mailings.

Response handling and order fulfilment
BTB Mailflight provides a multi-channel solution for handling your marketing campaign responses and orders.

• Receipt of postal, fax, telephone, email and website responses.
• Data capture and database management.
• Fulfilment of welcome packs, brochures and membership cards.
• Mail order fulfilment (literature and products).
• Comprehensive management reporting.

Database development, hosting and management
BTB Mailflight can provide you with a full range of database management services including:

• Database development, hosting and management
• Data capture
• Data cleansing and suppressions
• Mailing list preparation
• Database analysis and reporting

Magazine/ journal/ newsletter mailings
Do you publish magazines, journal or newsletters? Many membership based organisations
do, and magazine/periodical mailings are a core service provided by BTB Mailflight. In fact we are one of the UK's leading international magazine/periodical polywrapping and mailing specialists.

Direct mail production
BTB Mailflight offers a comprehensive range of direct mail services. We can handle high volume mass mailings, and smaller more complicated campaigns involving variable inserts and complex personalisation.

• Materials procurement & print management
•  Data processing
• Laser printing – sheet fed and continuous reels
• Inkjet personalisation – NEW inkjet printers
• Finishing
• Polythene wrapping
• Polybagging
• Envelope enclosing
• Specialist hand finishing
  o Label fixing
  o Hand inserting
  o Boxing/packaging
  o Hand matching
  o Collating
  o Banding
• UK mailings (Mailsort/Presstream)
• International mailings
• Courier & freight