About Us

BTB Mailflight are one of the UK's leading international mail fulfilment companies. Established in 1969, we are one of the UK's most experienced companies in the fulfilment industry. We employ over 180 people and our group turnover is approximately £23 million.

BTB Mailflight is still run by the founding family, but we also have the backing of La Poste who invested heavily in the company in March 2008. La Poste are not involved in the day to day running of the business and we are in no way limited to using La Poste's postal services, but as part of the La Poste Group we are part of a £15 billion organisation which will ensure we go from strength to strength. Read more about La Poste's acquisition of shares in BTB Mailflight.

BTB Mailflight is based in Bedford, approximately 50 miles north of London, with excellent road links as both the A1 and M1 are very nearby.

We have a 40,000 square foot mail fulfilment division and a 63,000 square foot pick and pack operation with response centre.

We provide value for money fulfilment services and as well as being accredited by the Direct Marketing Association (DMA) as a Direct Marketing Specialist we have also achieved the ISO9001:2000 quality standard and other industry accreditations.

We specialise in the fulfilment of marketing material, literature and products for a wide variety of organisations, from large corporates and publishers, through to smaller online businesses and charities.

Many of BTB Mailflight's employees have worked here for 10, 20 and even 30 years! This helps contribute to the ethic of hard work, loyalty and continuous improvement throughout the company. BTB Mailflight is also a very progressive business, we continually invest in the latest technology and equipment, and work toward industry best practice guidelines set by the likes of the Direct Marketing Association and Mail Consolidators Association.

We focus on providing unrivalled client service and proactive account management, a quality service, and value for money.

- Established in 1969.
- Family run business, with shares still owned by founding family.
- Became part of the £15 billion La Poste Group in March 2008.
- Based in Bedford, with quick access to the M1 and A1.
- 43,000 sq foot mail production and fulfillment operation.
- 63,000 sq foot dedicated Response Fulfilment Center
- Subsidiary company at Heathrow - Mailflight Courier Services.
- Employ over 180 people.
- Offer unrivalled client service.
- Industry accreditation from MCA, QMP, DMA and PPA.
- Our MD is also Chairman of the Mail Consolidators Association.
- Achieved ISO9001:2000 quality standard, and Investors in People.
- Invested in market leading business management system ‘Hawk’.
- Culture of continuous improvement and service development.
- Inhouse software development team.

- Experience of working with a wide variety of organisations from a range of market sectors; publishing, mail order, charity, ecommerce, financial services, travel, leisure, telecom's, IT, marketing, motor, food, manufacturing, health, print, retail etc.

- We encourage clients to visit us for a site tour. We have nothing to hide and are fully accountable to our clients.

- We develop Service Level Agreements with our clients.

- We have a documented Business Continuity strategy.

- We are a true partner, not just another supplier.

.. SOLUTIONS: BTB Mailflight work with many industry sectors but have particular experience in the following areas:

BTB Mailflight is a Periodical Publishers Association approved mailing house.