Examples of response fulfilment we handle include:
Brochure & Catalogue Requests | Ecommerce Fulfilment | Donations & Fundraising Material | Magazine Subscriptions | Corporate Communication | Membership Management | Mail Order Products | Welcome Packs | Product Samples | Books | Merchandise | CD's & DVDs | Event Material | Products etc...

We have a seperate website dedicated to our Response Handling and Order Fulfilment Centre:

www.order-response-fulfilment.co.uk

Response Handling and Order Fulfilment Services

Please visit www.order-response-fulfilment.co.uk if you are mainly interested in BTB Mailflight's response handling and order fulfilment services.

Below is a summary of our order fulfilment and response handling services, but the above website focuses purely on our Response Fulfilment Centre and response fulfilment case studies, and includes a demo of our IT fulfilment systems as well as sample response fulfilment reports etc.

Order Fulfilment Services
- storage, pick and pack, collation, distribution, returns management, reports etc.
- order fulfilment of products, marketing collateral, literature, print on demand etc.

BTB Mailflight's 63,000 square foot order fulfilment centre processes thousands of items a day. We fulfil a variety of items including marketing collateral, literature, products, merchandise, POS material, letters, and invoices.

We can generate all relevant paperwork to go out with the order such as personalised letters, despatch notes and receipts. We offer a range
of storage and distribution options and will manage returned orders, and we can supply all of the packaging materials required.

For many clients we undertake daily order fulfilment services, whereas others work with
us on an adhoc, or one-off campaign basis, and we can gear up our fulfilment centre for
peaks and troughs in demand. Our order fulfilment solution is truly flexible and scalable
and we will commit to a Service Level Agreement (SLA).

Our clients range from Christian Aid where we fulfil hundreds of thousands of items during a two month campaign, to young ecommerce businesses for which we process about 2000 orders a month e.g. www.thatcuteage.co.uk and www.medscope.co.uk.

Stock management

We can offer bulk storage, paletised and racked storage, and pigeon hole type picking faces as well as extra-secure storage and fulfilment areas. We operate strict stock management procedures and transparent inventory reporting.

Pick and pack

Stock can be called off for single orders, small consignments, or bulk shipments. The pick and pack processes are covered by our ISO90001:2000 quality system so procedures are in place to ensure accurate picking and audit trails are available.

Print on demand

As well as the pick and pack of material provided to us by clients BTB Mailflight can also provide monochrome digital print on demand,
from printing a personalised letter or invoice to producing a stapled booklet. We have 2 Xerox Nuvera digital printers, these are market leaders.

Distribution
Once we pick and pack an order we can provide a range of services to distribute it to both UK and international addresses.

Please click here for more information about our distribution services.

Reports
We fully understand the importance of providing accurate fulfilment reporting and the typical information we report on includes: response
rates, call centre activity, sales figures, and stock management. Reports can be viewed in real time via a secure web portal, and we can run selections and provide data exports as required. Sample reports are available on our response fulfilment specific website: www.order-response-fulfilment.co.uk.

Our order fulfilment system technology (visit www.order-response-fulfilment.co.uk for a system demo).
Our programmers develop modular order fulfilment systems that incorporate response handling, data management, order processing, stock management, fulfilment and despatch management. These systems can be integrated to develop an end-to-end solution where
required.

The development software used is Macromedia Coldfusion from Adobe, which allows us to develop robust, flexible, scalable, and user friendly order fulfilment systems that are supported by one of the world's software giants.

Response Handling Services
- Data capture, call centre, postal responses, online requests, emails etc.
- Order processing, customer services, donation handling etc.

Our response handling centre is staffed by a hard working team of Response Centre Executives experienced in customer service, sales order processing, and donation handling. Our Response Centre's opening hours are flexible to meet client demands and we offer scalability to meet demand fluctuations, and in addition to live call handling we also offer voicemail transcription and Interactive Voice Response (IVR) services.

As well as handling phone calls our team of Response Centre Executives data capture from a variety of media including order forms, coupons, on-pack promotions, competition entries, surveys, membership forms, faxes etc. They also process, emails and website requests.

A response that requires an order to be processed can then be output in BTB Mailflight's pick and pack department as a picking instruction and the order will be processed and despatched by the most suitable method.

Campaign analysis & reporting
We can develop the database system in order that it can facilitate any reporting requirements, this is vital for measuring a marketing campaign’s success and planning your future marketing activity i.e. analysis of response rates, sales figures, demographics etc. Reports can
be viewed in real time via a secure web portal, and we can run selections and provide data exports as required. Sample reports are available on our response fulfilment specific website: www.order-response-fulfilment.co.uk.

We can output the data captured back to you in many formats.

Payment processing
BTB Mailflight's Response Centre can process most payments including cheques, cash, credit cards, debit cards, postal orders, standing
orders, and vouchers, and provide banking and reconciliation. All payment processing is carried out in a secure environment.

Systems Development and database management
Our software programming team will be able to develop a data capture screen that feeds into a simple or a sophisticated database
system, depending on what you require. Quick Address and PAF validation software can be integrated within the Response Centre module
which ensures that addresses are input quickly and accurately. As well as manual data capture we can also download additional data
feeds from websites, emails, other response centres etc and import them into the database.

The growth of ecommerce was at the forefront in the development of our order fulfilment system, which can be integrated into
the back end of your website by our software developers for seamless ecommerce order processing.

We can develop a response fulfilment system from scratch or work with your existing database structure. Our software developers build systems using the ColdFusion rapid application tool, this is an Adobe product, so it is supported by one of the world's software giants. Hosting your database on our Bull Escala Dual processor server with hot-swap disk storage guarantees 100% uptime.

Website order fulfillment
Our Response Centre also supports a number of ecommerce businesses, although ecommerce companies typically drive their communication through the internet it is important to also offer a phone number, email address and postal address to customers
as alternative communication channels and BTB Mailflight can provide this support.
If your main requirement is ecommerce fulfilment please click here.