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Environmental Policy

BTB Mailflight's environmental policy

BTB Mailflight is committed to lessening our impact on the environment and we have achieved the ISO 14001:2004 accreditation.

The Senior Management Board defines our Environmental Policy, which is realised through the statements and procedures referenced in the environmental policy manual.

The environmental policy ensures that the documentation is appropriate to the nature, scale and environmental impacts of our activities, products and services and includes a commitment to continuous improvement and the prevention of pollution.

It is BTB Mailflight’s policy to manage our business in the most environmentally responsible manner and to comply with the applicable environmental legislations and with any other requirements necessary, in relation to the environmental aspects of our business.

We shall assess and consider the environmental impact of all our activities at planned intervals and use the environmental management system to provide a framework for the setting and reviewing of environmental objectives and targets, to help support our continuous improvement.

This policy is documented, implemented, maintained and communicated to all employees and sub-contractors working on behalf of BTB Mailflight.

The policy aims are:

Reducing the consumption of power.
Recycling waste materials and scrap.
Ensuring that all solvents used by the company do not contain elements of CFC.’s in content or manufacturing process.
Recycling packaging materials as far as practical.
Ensuring that all spent solvents and solutions from the company’s processes are disposed of safely and by an approved environmental control agency.
Ensuring that the building and surrounds are maintained to prevent energy loss and for ecological protection.
Ensuring that there are no adverse effects to residence and other businesses through pollutants such as: Noise, Fumes or Traffic
Promoting the environmental concerns to our suppliers by enlisting their support to only obtain raw materials fromn environmental controlled sources.
Promote training and awareness of staff at all levels on the need to preserve the environment and control the processes and materials used by the company.

Waste Management

BTB Mailflight operates a clean and safe working environment observing and complying with all current Waste Management and Environmental Legislation. BTB recycle where possible and are committed to continually review it’s waste strategy with the intention of increasing the percentage of recycling through segregation and recycling where practicably possible.

BTB Mailflight have an excellent history in all aspects of waste management and maintains all waste records and documentation to a high standard. The last inspection of our premises, working practices, compliance and all documentation was carried out by The Environment Agency in 2006. There were no non-compliances recorded and they were satisfied with all aspects and compliance.

Our current arrangements for the disposal of waste are as follows:

General waste

All offices have paper recycling bins for non-confidential paper.
Save a Cup scheme is in place for the segregation of vending machine cups for recycling.
Office printer cartridges are recycled.
General mixed waste is compacted into a container supplied by Shanks and sent for Landfill.

Cardboard waste

95% of our cardboard is segregated, containerised and collected by Shanks for recycling.

BTB Mailflight’s own confidential waste

On site shredding facilities are arranged by a reputable company and all materials are recycled.
Client waste: Surplus of bulk materials of a non-confidential nature.
Magazines, inserts, envelopes etc are collected by a reputable waste paper merchant for recycling.

Client waste: Surplus polythene reels of film from job runs

These are collected by a reputable company for recycling.

Client waste: Confidential waste

The method of disposal of confidential estate is determined by the cost and both are secure.
On site shredding facilities by a reputable company can be arranged and all materials shredded are recycled. Off site shredding facilities by a reputable company can also be arranged and all materials shredded are recycled.

Hazardous waste

BTB are registered with the Environment Agency under the Hazardous Waste Regulations 2005
All Hazardous Waste is collected by an approved agent for safe disposal under the appropriate documentation.

Battery recycling scheme

We have a facility to recycle batteries at BTB Mailflight.
We don’t use many batteries but we encourage staff to bring in their used batteries from home rather than putting them in the bin.

Quick Facts

Progressive family run business established in 1969.
Became part of the La Poste Group in March 2008, Europe’s second largest postal operator with turnover of €20 billion.
63,000 sq ft order fulfilment centre with contact centre based in Bedford.
43,000 sq ft mailing production and fulfilment operation based in Bedford.
Data services and print management teams located in Bedford.
International mail operation at Heathrow which includes the leading direct entry mailing operation from the UK.
Close links with Group companies and partners worldwide.
Leading Royal Mail partner.
Provider of UK Down Stream Access postal solution that can be cheaper than Royal Mail.
Direct Marketing Association (DMA), Mail Consolidators Association, and ISO 9001:2008 accredited.
Finalists in the “Mailing House of the Year” category at the PPA Awards.
190 employees
Turnover £25 million.
We develop Service Level Agreements with our clients and provide proactive account management.
We have documented Business Continuity, Environmental, Security and Customer Feedback policies.
Culture of continuous improvement and service development.
A true partner, not just another supplier.

Quality & Accreditations

BTB Mailflight takes quality very seriously and we have achieved the following industry accreditations:

Direct Marketing Association (DMA) approved.
DMA Response Handling Commitment Scheme Accredited.
Founding member of the International Mail Consolidators Association (MCA).
Founding member of IMDAS (International Mail Distribution Accreditation Scheme).
Royal Mail Bronze Member, Mailing House Scheme.
Associate Member of the Periodical Publishers Association (PPA).

- ‘Highly Commended’ by PPA at Magazine Production Awards 2006.

We do not just pay lip-service to quality, we have actually been instrumental in helping drive up industry standards. Our CEO Ian Kavanagh helped found the MCA and IMDAS, and was Chairman of the MCA for three years. He also presents at many industry seminars.

We have also achieved the following national benchmark quality standards:

NQA ISO9001:2008 Accredited
ISO14001 Accredited
Achieved Investors in People status (IIP)
Data protection Act registered

Photo's of Our Facilities

"Seeing is believing"

Not all mailing fulfilment and postal companies are the same, and we are proud of our facilities so are happy to show them off in our photo galleries.

We always recommend you visit your prospective suppliers to see their operations in action for yourself; it can be quite eye-opening.

View our photo galleries >>

To arrange a site visit please call 01234 84 84 15.

Account Management

We want to develop long term relationships with our clients. We don’t see ourselves as simply another supplier, we are a true partner. Our aim is to provide unrivalled client service and real value for money.

Account management structure
With over thirty-nine years experience we have developed a culture of continuous improvement and proactivity, and our client services procedures are compliant with the ISO9001:2008 quality standard and the DMA’s best practise guidelines.

Each one of our clients is assigned an Account Executive who is responsible for the day-to-day delivery of BTB Mailflight’s services, and they are a client’s main contact. Account Executives work within a small team, and each team is supported by a Team Leader.

A Business Development Manager will also be allocated to the account, they handle more strategic issues such as pricing, implementation, recommending additional services a client may benefit from, and reviewing our performance against the Service Level Agreement.

You will be given the direct telephone numbers and email addresses of your account management team, and we do not have voicemail so your call will get answered.

Having documented procedures and a team-working support structure ensures a consistent standard of service

Service level agreements and review meetings
We work in partnership with clients and set service levels, these are key to measuring performance, and achievement against these will be discussed at regular account review meetings

Implementation
We take a partnership approach working closely with you, your agencies, and previous suppliers to ensure that work is implemented smoothly.

Business continuity planning
We are conscious of the effect of a disaster on our customers, which is why we have documented our plans, and invested in Business Continuity resources both internal and external, ready for situations that we sincerely hope will never arise

Investors in people
BTB Mailflight’s commitment to the training and development of its 190 employees was rewarded in May 2003 when we first achieved the prestigious Investors in People status.

Our IT Systems

At BTB Mailflight we firmly believe that keeping up with information technology is vital in the mailing, printing, and fulfilment industries. We have excellent IT systems in each area of our business including:

Mailing house MIS systems
Order fulfilment and contact centre systems
Database management systems
Document management systems
Data processing systems

Our IT systems help us to be more efficient and improve our account management, this is fundamental in keeping our costs low and providing unrivalled client service.

Read more about our IT systems >>

More Details about BTB Mailflight

Established in 1969, BTB Mailflight is one of the UK's most experienced companies in the mailing and fulfilment industry. We employ over 180 people and our group turnover is approximately £25 million.

BTB Mailflight is still run by the founding family, but we also have the backing of La Poste who acquired the majority share of the company in March 2008. La Poste are not involved in the day to day running of the business and we are in no way limited to using La Poste's postal services, but as part of the La Poste Group we are part of Europe's second largest postal and fulfilment Group (turnover 20 billion euros) which will ensure we go from strength to strength.

We have a 43,000 sq ft mail fulfilment division and a 63,000 sq ft order fulfilment centre (pick and pack operation with Contact Centre), both are located in Bedford, approximately 50 miles north of London, with excellent road links as both the A1 and M1 are very nearby. We also have an operation located at Heathrow and our own UK and international postal solutions.

We provide value for money fulfilment services, balancing price with quality, and as well as being accredited by the Direct Marketing Association (DMA) we have also achieved the ISO9001:2008 quality standard and other industry accreditations.

We specialise in the fulfilment of marketing material, literature and products for a wide variety of organisations, from large corporates and publishers, through to smaller online businesses and charities.

Many of BTB Mailflight's employees have worked here for 10, 20 and even 30 years! This helps contribute to the ethic of hard work, loyalty and continuous improvement throughout the company. BTB Mailflight is also a very progressive business, we continually invest in the latest technology and equipment, and work toward industry best practice guidelines set by the likes of the Direct Marketing Association and Mail Consolidators Association.

We focus on providing unrivalled client service and proactive account management, a quality service, and value for money. As part of our ISO9001:2000 accreditation we must maintain documented policies including environmental policy, data security policy, business continuity planning, and Investors In People.

About the La Poste Group

BTB Mailflight is still run by the founding family, and most of the Senior Management Board have worked for BTB Mailflight for over ten years, however in 2008 the majority of BTB Mailflight’s shares were acquired by the La Poste Group.

The company is still the hard working and friendly company that our clients and employees know, but we do also have significant backing from Paris and can now offer more services than ever before.

La Poste is Europe’s second largest postal operator, and the world’s third largest
La Poste Group’s total turnover rose by 3.8% in 2007 to reach 20,819 million euros, representing 3% growth.
1.3 billion euro profit in 2007.
Most trusted brand in France.
Members of International Post Corporation.
Proactive expansion plans worldwide i.e. they own Brokers Worldwide in USA, BTB Mailflight in UK, Denkhaus in Germany/Benelux, Deutsche Paket Dienst (DPD) in Germany and UK, Sofipost in Italy, Docapost globally etc.

Why Choose BTB Mailflight?

At heart we are a progressive family run mailing services and fulfilment services business, based across three UK sites, with a loyal staff of 200 who will go that extra mile for our clients. However, additionally we are now also part of the world's third largest postal and fulfilment services group with mailing services across the globe (La Poste Group, with turnover of 20 billion euros), which brings significant benefits too.

Our main aim is to achieve these three objectives for you, so that you'll want to develop a long term partnership with us.

Save you money or add value!

Maximise your postage prices discounts
Provide efficient mailing services and many fulfilment options (direct mail, lettershop, polywrapping, pick and pack etc)
Offer cost savings through our print management solution
Provide a FREE Data Health Check, and marketing list consultancy services to back up our mailing services
Achieve economies of scale
Over 40 years experience of print, fulfilment, mailingservices and postal services
Part of world’s third largest postal and mailing services group so we have excellent buying power and a wide range of services and expertise
Improve your return on investment form your direct mail, fulfilment, lettershop, print, and postal activities

Save you time!

You only have one supplier to deal with for print, materials, fulfilment, mailing postage, data, and contact management.
We provide clients with a dedicated Account Manager, they utilise a Management Information System so can answer your queries quickly, and turn around quotes for print, mail fulfilment, mailing services, order fulfilment, and postal services ASAP. We do not have voicemail, your call will be answered so you will not be wasting time waiting for call backs.

Save you hassle!

You only have one supplier to deal with for print, materials, fulfilment, polywrapping, mailing services, postage, data, and contact management.
We provide consistent quality throughout, minimising any issues you’d need to deal with.
We are part of world’s third largest postal, fulfilment services, and mailing services group so we are a stable business for the long-term.
We are a large business with multiple sites and room for expansion, you are very unlikely to outgrow us.
You only have one supplier to pay.

Find out more about why you should choose BTB Mailflight >>